Refund Policy – MetaSolw Services

Effective Date: 01/09/2025
Last Updated: 01/09/2025

1. General Conditions

All service fees once paid are considered non-refundable, except in cases specifically mentioned below. By availing any service from MetaSolw, the client acknowledges and agrees to this Refund Policy.

2. Eligible Refund Scenarios

Refunds will be considered only in the following cases:

• Duplicate Payment – If a customer has been charged twice for the same service due to a technical error.
• Service Not Initiated – If MetaSolw is unable to start the service within 7 working days of payment.
• Failure Due to MetaSolw – If a service cannot be provided solely due to reasons attributable to MetaSolw.

3. Non-Refundable Scenarios

No refund will be issued under the following circumstances:

• When a client provides incorrect, incomplete, or fraudulent information/documents.
• Delays, rejections, or failures caused by government departments, insurance companies, banks, or third parties.
• If the client cancels the service after it has already been initiated.
• For consultancy, advisory, and document processing services once delivered.

4. Refund Process

The customer must raise a refund request by sending an email to metasolw.services@gmail.com with the payment receipt and reason for the request.

• Each request will be reviewed by our Finance Team within 7–10 working days.
• If approved, the refund will be processed through the original mode of payment within 15 working days.

5. Contact Information

For refund-related queries, please contact:

MetaSolw Services
Email: metasolw.services@gmail.com
Phone: +91-9026565583
Address: 515 G Block, Part 3, Ganga Ganj, Panki, Kanpur Nagar – 208020